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Return policy
Return & Refund Policy
Effective Date: July 21, 2026
We want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help.
Returns
- Returns are accepted within 30 days of delivery.
- Items must be unused, in their original condition, and in the original packaging.
- Proof of purchase or your order number is required.
Non-Returnable Items
The following items cannot be returned:
- Used or damaged products
- Items returned without original packaging
- Clearance or final sale items
Refunds
Once we receive and inspect your return, we'll notify you of the approval status. If approved, your refund will be issued to your original payment method within 5–10 business days.
Return Shipping
- If the item is defective or we made an error, we will cover the return shipping cost.
- For all other returns, the customer is responsible for return shipping unless otherwise stated.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with photos of the item and packaging so we can resolve the issue as quickly as possible.
Contact Us
If you have any questions about returns or refunds, please contact us:
Email: Theresdms@outlook.com